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FAQ's

What area do you cover?


Ascent Cycles is based in Bicester and will travel to customers across Oxfordshire & Buckinghamshire. We will travel outside of these counties, but this will incur an additional mileage cost.

 

What if I need my bike to get to work?


We can carry out the service at your work if it is more convenient. We will always do our best to get your bike fixed as quickly as possible to keep you cycling. 

Do you offer a courtesy bike whilst mine is being repaired?

If your bike requires more extensive repairs or is awaiting new parts, Ascent can provide you with a courtesy bike (standard hybrid adult bike) at no extra cost.

 

 

Can you fit parts that I have bought from elsewhere?


Yes, no problem. We are happy to quote for parts but if you'd like to source your own that's also fine, we would just charge a labour fee. (See labour fees)

Can you fix non-standard bikes, such as cargo bikes or tandems?

Yes. We are experienced in working across a wide range of non-standard bikes and can offer our full range of services. (prices will be quoted on a individual basis)

 

What happens if you find other faults during a service?


We will always notify you of any other problems we come across and the best course of action. We can offer a quotation for the work, but you are free to decide how much work is carried out.

 

What are your payment terms?


Upon receipt of an itemised invoice, payment is accepted via bank transfer (BACS), PayPal, or cash. We can also take Debit or Credit card payments in person when your bike is returned to you. 

 

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